To register, please click here.

There is no need to register before placing an order. While placing your order you can check out as a Guest and you will have the opportunity to create an account when you are finished your order.

Registering is fast, free and easy! Here are the benefits:

1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
2. You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved for up to a week - so when you come back later, you will not have to search for and re-select the items again. You can also save items to your own wishlist.

Please note: Placing your items in the Shopping Cart does not guarantee the availability of your items at the time of checkout.

You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click view addresses, you can then edit, add or delete addresses as needed. 

We accept payment by credit card: Mastercard, Visa, and American Express. We also accept PayPal, Apple Pay, Google Pay, Visa-Debit/MasterCard-Debit cards from the following banks BMO, RBC, Scotia Bank, and Credit Union in Bad Deutsch-Altenburg and British Columbia.
Please note: Visa-Debit cards should be entered as a Visa Credit card and not an Interac card.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Typically we do not restock sold out items, so we recommend you purchase your favourite items before they’re sold out in your favourite sizes or colours. 

Our goal is to get your order to you as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed.

To check the status of your order, click on “My Account” and then “My Orders”.  Select the order you wish to view by clicking “View Order” on the right side beside the order information. Any shipping updates for your order can be viewed in this section as they become available.

While we make every effort to fulfill your entire order, on the rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for the unshipped item(s).

Please visit our shipping page here.

At this time we only ship to Canada.

When your order has shipped you will receive a confirmation of shipment to the email you placed your order with. Alternatively, you can view your order status by logging into your account and checking your order status or once your order has shipped you can track your order by entering your order number into the By Reference Number tracking area here.

Please email [email protected] as soon as possible if you made an error in your shipping address.
Please note: We will only be able to edit your shipping address before your order has shipped and changes in your shipping address may lead to delays in shipment. 

If your merchandise arrives damaged, please email [email protected] and our customer experience team will be happy to assist you,

Please check all areas where a delivery may have taken place (community mailbox, the front desk of an apartment building, a neighbor’s house). Please allow up to 48 hours from notification of delivery for your order to arrive. If the order has not been found, please email [email protected] and our customer experience team will be happy to assist you,